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Hospitality Industry Management Update: “Amid Backlash, Hotel Rescinds $500...
“…San Francisco Magazine ran a long-form piece last week on the complex relationship between businesses and Yelp, with San Francisco chef Jeff Mason summarizing the Yelp game like this: ‘You’re in it...
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Hospitality Industry Social Media Update: “Modern Hospitality: Social Media...
Change is not always a good thing, but for the hospitality industry, it has proven to be great! Those companies, who are adapting to social media and developing a strategic plan, are experiencing a...
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Hospitality Industry Technology Update: “Why the Hotel Industry Needs Google,...
It is time to understand that spectacular innovation will disrupt our industry, and embracing this will help to make this transition go smooth. Creating a level playing field will cause players in...
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Hospitality Industry Management Update: “How Much Guest Data Do You Have a...
Pillsbury does his best to makes sure the question of data ownership is ambiguous in his contracts, Bosworth says. “It’s left as a, ‘Let’s leave it so that the contract is unclear on this point.’”...
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Hospitality Industry Management Update: “Reviews Increasingly Drive Booking...
The next step for the industry is taking those positive and negative reviews into account when setting rates. Molinari said Las Vegas Sands isn’t quite there yet but noticed software developers are...
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Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart...
Biometrics (voice recognition, fingerprint or retina scanning) is quickly becoming another method of user authentication…Actual credit card data is exchanged only within the bank and payment network,...
View ArticleHospitality Industry Risk Management Update: “Cyber Security”
[vimeo https://vimeo.com/121258482 w=500&h=281] Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘How to Help Protect Your Hotel’s Computer Network...
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Hospitality Industry Management Update: “Survey Finds Social Media Boosts...
“The hospitality industry has experienced the impact social media can have on their business, both positive and negative, but these findings allow properties to quantify the impact of taking action on...
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Hospitality Industry Management Update: “5 Ways to Improve Responses on...
Leisman cited data form a Phocuswright poll of the TripAdvisor community of travelers that found 84% of U.S. users agreed that an appropriate management response to a bad review “improves my impression...
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Hospitality Industry Technology Update: “How Hotels Can Engage Guests Through...
As hotel guests continue to turn to social media as their primary source for information gathering and remote communication, hoteliers will be presented with numerous opportunities to create engagement...
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